Missing Statement Bills
We have learned from the U.S. Postal Service that statement bills are arriving at member addresses. We believe this issue has been resolved and expect future mailings to arrive as normal. With that being said, we would like to discuss some options you have to view, pay and manage your electric account.
ACH + E-Bill - You can go the paperless option and combine ACH and E-Bill. ACH (Automatic Clearing House electronic payments) is when your bank automatically debits payment for your monthly bill. You will receive a statement each month via email instead of standard mail. With this option, the bank and AEC handles everything for you. Not only is this a free option, but when you sign up for ACH and E-Bill, you receive a $1 credit each month.
The Mobile App - The mobile app is available for Android and iPhone. From the app, you can view account summary, make a payment, view statement and payment history and also view your usage history. If you use ACH and E-Bill to make your monthly payments, you can still use the app to keep track of your account and manage your consumption. This is a free app and service provided by AEC.
Online Web Portal - If you go to aecoop.org and click on the “Quick Pay” button at the top right, you are connected to a page to pay your bill online. You will need to have your account number and you can pay by credit card, checking account or savings account. This is a free service.
Automated Phone Service - If you cannot get online or just prefer to use the phone, you can pay by phone. This is also a free service.
If you have any questions or need any assistance, please feel free to contact us at ext. 1820. We’re here to serve you.